Shipping policy

Shipping Policy

Last updated: July 2, 2026

PROCESSING TIME
Orders are processed automatically and typically ship within 1–3 business days.
Select items may require up to 2 weeks to ship due to sourcing time — this will
be noted on the product page.

You will receive a confirmation email with tracking information once your order
has shipped.

SHIPPING RATES & DELIVERY TIMES
We offer free standard shipping on all orders to the following countries:

- United States: 7–15 business days
- Canada: 10–20 business days
- United Kingdom: 10–20 business days
- Australia: 10–20 business days
- New Zealand: 10–20 business days

Delivery times are estimates and begin from the date of shipment, not the date
of order.

CUSTOMS & DUTIES
Orders shipped outside the United States may be subject to customs duties and
import taxes upon arrival. These charges are the responsibility of the customer
and are not included in your order total.

ORDER TRACKING
Once your order ships, you will receive a tracking number via email. You can
track your package through our Track Order page or directly on the carrier's
website.

LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us at
mellowpawssupport@gmail.com within 7 days of the expected delivery date and
we will make it right.

INCORRECT ADDRESS
Please ensure your shipping address is correct at checkout. We are not
responsible for orders shipped to an incorrect address provided by the customer.

CONSUMER RIGHTS
Nothing in this policy limits your rights under applicable consumer protection
laws. Customers in the UK, Australia, and New Zealand retain statutory rights
to remedies for lost, damaged, or undelivered goods under local consumer law.

CONTACT US
For any shipping questions, reach out to us at mellowpawssupport@gmail.com.