Refund policy

Refund Policy

Last updated: July 2, 2026

GENERAL POLICY — SALE ITEMS
All of our products are currently on sale and are final sale. We do not offer 
refunds or returns for change of mind purchases.

EXCEPTION — ELIGIBLE PRODUCT
One product in our store is eligible for a refund within 14 days of delivery, 
as noted on its product page. To request a refund, contact us at 
mellowpawssupport@gmail.com within 14 days of receiving your order with your 
order number and reason for the request.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
If your item arrives defective, damaged, or significantly different from what 
was described, you are entitled to a full refund or replacement regardless of 
sale status. Please contact us at mellowpawssupport@gmail.com within 7 days 
of delivery with your order number and photos of the issue.

LOST OR UNDELIVERED PACKAGES
If your order has not arrived within the estimated delivery window, contact us 
at mellowpawssupport@gmail.com and we will investigate and issue a refund or 
reship if the package is confirmed lost.

CONSUMER RIGHTS
Nothing in this policy limits your rights under applicable consumer protection 
laws. Customers in the UK, Australia, and New Zealand retain statutory rights 
to a remedy for faulty or misdescribed goods under local consumer law.

REFUND PROCESSING
Approved refunds are issued to your original payment method only. We do not 
offer exchanges or store credit. Please allow 5–10 business days for the 
refund to appear after approval.

CONTACT US
For any refund questions, reach out to us at mellowpawssupport@gmail.com.